Procurement Technology
Services: Webinar Series

About the Presenters

• Heidi
  Banks

  VP Supply Chain & Sr Engagement Partner

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  Heidi
  Banks

  VP Supply Chain & Sr Engagement Partner

  Heidi brings over 20 years of procurement experience, spanning direct, indirect, and IT project development. With a strong track record of success, she has led complex global S2P systems design and implementation, including notable collaborations with ScanMarket, Spend360, Vendavo, SAP-SRM, and Coupa (P2P, AIC, Analytics, Sourcing, Spend Guard, Virtual Card). Her Six Sigma Blackbelt certification underscores her commitment to delivering process optimization and sustainable bottom-line cost savings. Heidi’s expertise and proven abilities make her an invaluable asset in driving procurement excellence.

  
• Palvi
  Patel

  Sr. Engagement Manager

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  Palvi
  Patel

  Sr. Engagement Manager

  Palvi brings over 20 years of experience in technology implementations, project management, and software delivery, with a track record of success in global organizations. She has a strong executive presence and joins Jabil from Deloitte, where she held the position of Senior Technology Manager.
  
  During her tenure at Deloitte, Palvi spent 13 years as a Senior Technology Manager, focusing on strategic planning, organizational efficiency, and adaptability. She possesses extensive expertise in Oracle P2P delivery and implementations. Before her time at Deloitte, Palvi served as a Global Functional Lead/Product Owner at Citigroup, where she successfully implemented Oracle EBS Procurement software.
  
  Palvi’s wealth of experience and proficiency make her a valuable asset to any organization she is a part of.

  
• Michael
  Long

  Sr. Solution Architect

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  Michael
  Long

  Sr. Solution Architect

  With a rich background spanning over 20 years in procurement, operations, and project management, Michael possesses a unique ability to effectively address end-user requirements and deliver sustainable solutions.
  
  Having dedicated more than a decade to supply chain systems development and daily management, Michael consistently drives positive change within organizations by utilizing modern procurement tools and harnessing supplier innovation.
  
  Furthermore, Michael holds certifications in Lean Manufacturing, Six Sigma, and Project Management (PMP), further validating his expertise in these areas.

  
• Naveen
  Kumar

  Supplier & Catalog Enablement Lead

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  Naveen
  Kumar

  Supplier & Catalog Enablement Lead

  With nearly a decade of experience in consulting services, Naveen has primarily focused on procurement operations and accounts payables across a range of software packages. His expertise lies in end-to-end Coupa knowledge, acquired through successful implementations of Sourcing, Contract Management, Invoicing, Procurement, and Coupa Risk Assessment.
  
  Naveen has provided invaluable support to both internal and external teams, offering his skills in process design, integration design, process gap solutions, software testing, and end-user training.
  
  Currently, his responsibilities involve supporting the supplier and catalog enablement team by onboarding suppliers, providing training on CSP, establishing hosted and punch-out catalogs, and driving e-invoicing initiatives.

  
• Hiei
  Numata

  Coupa Global Admin

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  Hiei
  Numata

  Coupa Global Admin

  With over 15 years of supply chain experience, Hiei has been dedicated to improving operational processes, driving metrics to exceptional levels, and establishing a sourcing center of excellence for the Americas region. Notably, Hiei played a crucial role in successfully implementing Coupa across 30 sites, overseeing training, user acceptance testing, and more. Additionally, she demonstrated her expertise in managing catalogs for the Americas, ensuring high adoption rates and efficient CXML invoicing. Hiei’s responsibilities also encompassed ownership of Jabil’s sourcing applications such as ScanMarket and Coupa Standard, as well as Coupa AIC, Coupa Analytics, and the recent Coupa CLMA deployment.

  
• Eduardo
  Aviles

  Coupa Global Admin

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  Eduardo
  Aviles

  Coupa Global Admin

  With over 15 years of supply chain experience, Eduardo specializes in customs, logistics, inventory, and procurement. Currently a valuable member of the Global Admins team at Jabil, he diligently supports daily maintenance activities in Coupa, provides end-user support, and identifies opportunities to enhance day-to-day operations.
  
  Before joining Jabil, Eduardo excelled as a Solutions Architect, implementing Coupa for various companies in Mexico over the past 6 years. Demonstrating his expertise, he successfully supported and led both internal and external teams throughout the entire implementation lifecycle for Coupa S2P, SIM, and CLM.

  
• Faith
  Swanson

  Global Supply Chain Analyst

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  Faith
  Swanson

  Global Supply Chain Analyst

  Faith possesses a profound understanding of digital adoption platforms, which have proven to revolutionize supply chain operations. By leveraging their expertise in platforms such as WalkMe and WhatFix, they have successfully implemented state-of-the-art digital adoption solutions that expedite onboarding processes, decrease employee training time, and enhance overall productivity. Moreover, Faith’s exceptional prioritization skills, ability to handle complex data, and aptitude for creating comprehensive reports have significantly contributed to data-driven decision-making, thereby elevating supply chain performance.

  
• Leanne
  Pepper

  Solution Innovation Manager

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  Leanne
  Pepper

  Solution Innovation Manager

  Leanne brings over 5 years of experience in analytics and process efficiency across three regions. During the past two years, she has focused on solutions and establishing analytics standards for the Global Indirect Procurement team. This involved integrating reports from systems like Coupa, Per Angusta, Pega, and Scanmarket into Excel, Access, and PowerBI. Leanne has also provided support in Coupa AIC and analytics training to global procurement commodity managers and conducted data analysis on catalog implementation to identify opportunities in the European region.
  
  Her dedication extends to supporting and promoting guided buying solutions, as well as optimizing procurement processes on various ERP systems through analytics programs and DAP systems.

  
• Yvonne
  Tucker

  Coupa Global Admin

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  Yvonne
  Tucker

  Coupa Global Admin

  With approximately 20 years of experience, Yvonne has demonstrated exceptional leadership in system design and management. She possesses a remarkable ability to implement strategies that prioritize enhancing quality and streamlining processes, resulting in cost reduction and improved company performance.
  
  Yvonne possesses extensive expertise in various aspects of Coupa, including system design, CLMA, Coupa Pay Virtual Card, Supplier information management, and Coupa analytics, enabling her to have a comprehensive understanding of the entire Coupa ecosystem.
  
  Currently, Yvonne serves as the internal training lead for the Jabil procurement technology team. Additionally, she takes on the role of lead trainer for Jabil’s Advanced Coupa Admin course, delivering impactful training both internally and externally.