Beyond Go-Live: What Really Makes Procurement Technology Work with Ryan Johnson and Leanne Pepper
In this episode of End-to-End Insights, host Nicole Quigley, Content Marketing Manager, is joined by Ryan Johnson, Director Indirect Technology, and Leanne Pepper, Solutions Innovation Manager at Jabil, to explore what really drives successful procurement technology transformations. Together, they discuss why technology alone isn't enough and how data quality, process design, stakeholder alignment, and user adoption ultimately determine whether a procurement platform delivers lasting value.
The conversation examines common misconceptions around procurement technology, from selecting the "best" platform to assuming implementation is the finish line. Ryan and Leanne share practical lessons from supporting procurement technology initiatives every day, including how organizations can prepare for implementation, improve adoption, and continuously optimize their digital procurement capabilities over time.
Listeners can expect:
- A practical look at how organizations can prepare for successful procurement technology implementations
- Real insight into why data quality, governance, user adoption, and continuous optimization matter more than the technology itself
- Actionable takeaways for procurement leaders: solve business problems before buying technology, engage the right stakeholders early, and treat go-live as the beginning—not the end—of your transformation journey
Learn more about Procurement and Supply Chain Services at Jabil.
